James Sutton, Butterflies Health Care says:

“Rochford Facilities provided us with a tailored solution that met our needs.”

Frequently Asked Questions

  1. Can I decide when to divert my calls to you?
  2. Do I need special equipment to use your services?
  3. Are the calls answered in my company's name?
  4. How are the messages sent to me?
  5. Can I still answer my calls if I wish to?
  6. What if more than one person is calling me at any one time?
  7. Are all calls answered within the UK even after normal office hours?
  8. I currently divert my calls to my mobile — how will your service benefit me?
  9. I already have staff to answer my calls, so why would I need your services?
  10. Are there any hidden costs?
  11. Can I change the package I sign up for?
  12. Will your staff know enough about my business to assist my callers?
  13. How do I get started?
Can I decide when to divert my calls to you?
Yes, you can divert your calls to us at anytime as little or as often as you like, the control is at your fingertips!
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Do I need special equipment to use your services?
No, you simply require Call Diversion. If you don't have this already your phone provider can add this to your line, this is as little as £1.75 a month from BT.
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Are the calls answered in my company's name?
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting!
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How are the messages sent to me?
Immediately via email or fax. We also offer a text service for an additional 25p per message. You can also receive a summary of your calls via email or fax every day at a time and email address of your choice.
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Can I still answer my calls if I wish to?
Yes you only need to activate the divert when you want us to take the calls.
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What if more than one person is calling me at any one time?
You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 100 calls per hour so our team can take simultaneous calls for you within 12 seconds of the calls coming through our system
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Are all calls answered within the UK even after normal office hours?
After office hours a personalised voicemail system operates so a call is never missed.
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I currently divert my calls to my mobile — how will your service benefit me?
Well, when you are out and about, in a meeting or driving in your car,most of the time it is inconvenient to take business calls. It also doesn't always give out the professional image you wish to portray to your clients. Let us take the calls for you and if you wish we can text you the message, so you can still call that person back there and then if you so wish.
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I already have staff to answer my calls, so why would I need your services?
Every business, no matter what their size, misses calls. This is for a number of reasons, mainly due to the operator(s) already engaged on the phone or calls being held in a queue or not answered — callers simply hang up! You can ensure that every call of this nature is diverted to us and is answered and a message taken so you can get back to them. The caller will still think they are speaking to your business and will be reassured that the person that they need to speak to will call them back.
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Are there any hidden costs?
No, you pay an initial set-up fee, along with the agreed monthly package costs. All of these will be clearly explained to you before you decide to take up the service with us.
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Can I change the package I sign up for?
If your call volume increases or decreases significantly we will adjust the package to a more suitable one for your needs.
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Will your staff know enough about my business to assist my callers?
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, fax number, company email address as well as your website so we can provide these to callers who are just after this information. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!
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How do I get started?
Simply contact our Sales Department on 01295 712380 to discuss your service requirements.
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Reasons to use our Service

  • we make you look more professional
  • we free up your staff
  • we increase your customer contact capacity